Privacy Policy
Protection of Personal Information Act (POPIA) Compliance
Last updated: 6 January 2025
Introduction
This Privacy Policy explains how Cape Town Psychometrist ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you visit our website or use our psychometric assessment services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We are committed to protecting your personal information and complying with the South African Protection of Personal Information Act 4 of 2013 (POPIA). This policy outlines our practices in accordance with POPIA requirements.
Information We Collect
Personal Information Provided Voluntarily
We collect information you provide directly to us when you:
- Complete our contact form (powered by Tally.so)
- Request information about our services
- Schedule an assessment consultation
- Communicate with us via email or phone
Types of Personal Information
This may include:
- Contact Information: Name, email address, phone number
- Assessment-Related Information: Relevant background information, assessment history, educational history
- Communication Records: Email correspondence, consultation notes
Automatic Information Collection
We automatically collect certain information when you visit our website:
- Usage Data: Pages visited, time spent, browser type, device information
- Technical Data: IP address, browser type, operating system
How We Use Your Information
We use the information we collect to:
- Provide psychometric assessment services
- Respond to your inquiries and requests
- Schedule consultations and appointments
- Improve our services and website functionality
- Comply with legal and professional obligations
- Communicate with you about services and appointments
Legal Basis for Processing: We process your personal information based on your consent when you contact us or request services. You may withdraw your consent at any time by contacting us using the details provided below.
Data Storage and Security
Third-Party Service Providers
We use the following third-party services to collect and process your information:
- Tally.so: Our contact form is powered by Tally.so, which securely stores and processes form submissions. Tally.so is GDPR-compliant and implements appropriate security measures to protect your information.
- Cloudflare Pages: Our website is hosted on Cloudflare Pages, which provides secure hosting and content delivery.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Secure HTTPS encryption for all data transmissions
- Access controls limiting who can view and process personal information
- Regular security reviews and updates
- Compliance with professional ethical standards for psychometric practice
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Assessment records and related documentation are retained in accordance with HPCSA ethical guidelines and legal requirements.
Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
Access
Request confirmation of whether we hold your personal information and access to that information, including a description of the purposes of processing.
Correction
Request the correction or deletion of inaccurate or incomplete personal information about you.
Deletion
Request the deletion of your personal information, subject to legal and professional obligations to retain certain records (e.g., assessment records required by HPCSA guidelines).
Objection
Object to the processing of your personal information, provided that certain legal or professional grounds do not require such processing.
Data Portability
Request the transfer of your personal information to another party in a structured, commonly used, and machine-readable format.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided below in the "Contact Us" section. We will respond to your request within 30 days, as required by POPIA.
Disclosure of Your Information
We may share your personal information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., Tally.so, Cloudflare)
- Legal Requirements: When required by law, court order, or government regulation
- Professional Obligations: As required for professional psychometric practice and HPCSA ethical guidelines
- Business Transfer: In connection with a merger, sale of assets, or acquisition of all or a portion of our business
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your experience and analyze website usage:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.
Children's Privacy
Our services are not directed to children under the age of 18. When we conduct assessments with minors, we obtain appropriate parental or guardian consent and handle their information in accordance with POPIA and relevant child protection laws.
International Data Transfers
Your information may be transferred to and processed in countries other than South Africa where our service providers operate (e.g., Tally.so may store data outside South Africa). We ensure that appropriate safeguards are in place to protect your information in accordance with POPIA requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date and the new policy will be effective as soon as it is accessible.
We encourage you to review this Privacy Policy frequently to stay informed of how we are protecting your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
POPIA Information Officer: For privacy-related inquiries or complaints under POPIA, please contact us using the details above and mark your correspondence "Attention: Information Officer."
Regulatory Authorities
If you believe we have not complied with POPIA or your rights under data protection law, you have the right to lodge a complaint with:
Health Professions Council of South Africa (HPCSA)
Website: www.hpcsa.co.za
For professional practice and ethical concerns
Our Commitment
We are committed to protecting your privacy and ensuring compliance with POPIA and other applicable data protection laws. We regularly review our privacy practices to ensure they meet legal requirements and professional standards in the psychometric assessment field.